Part of the reason why many small businesses fail is that they do not adapt to new standards and trends. Today, a business who doesn’t have a app designers professional is surely going to die a slow and painful death.
But, there really is no excuse anymore not to have an app today because it has become relatively expensive and app development teams are scattered all over the world.
With that being said, if you’re a business owner and you’re still not convinced in getting a mobile app, then here are some ways you can benefit from them:
Easy Customer Loyalty Programs
A mobile app can change the way you implement loyalty and rewards programs. We used to rely on paper or cards that your staff can just punch every time a customer buys products from you, but as more and more people are ordering stuff online nowadays, using punch cards is already considered archaic by today’s standard.
Therefore, we must implement a customer loyalty program through mobile means and that can be done by having an app. For instance, if your customers buy products from your online store, they can earn points that correspond to the price of the item they’ve bought from you. It is much easier to track and it is much easier for your customers to redeem and use their points as well.
Easier Scheduling and Appointments
In this day and age, people are almost always on the go. They rarely even have time to put a note on their desk calendars because they’re either going to their child’s recital or they’re doing other work-related stuff that doesn’t contain them in the confines of their offices.
Having a mobile app can allow your customers to book an appointment directly so that they won’t have to call you or visit your place just to have their names placed on the reservation list. Doing it this way will both save you time and money as well.
Have you ever experienced having to go fall in line just to pay for something? I do and it is pretty frustrating. Not only is it time-consuming, but it is also too much of a hassle to do so.
Thankfully, mobile apps have come to save us. Your customers will no longer have to go through great lengths just to pay you since they can do so with a few taps on your mobile application.
Customer Service Anytime, Anywhere
I am willing to admit that some of the products I sell are faulty and that is just normal. In about 100 products, there are probably one or two that come out as duds. And, if a customer happens to receive those duds, they’re going to want to get a hold of a customer service rep.
The good thing is that mobile apps can now provide that. Customers will no longer have to wait long queues as they can just create a support ticket for you to answer at the soonest possible time.
Gone are the days where we have to rely on paper just to keep track of everything; from orders and tasks to sales and invoices.
Now, mobile apps can provide a good CRM solution that is completely digital and can be accessed right on a smartphone which pretty much means that you can access it anytime and anywhere.